One operator talks into a headset to another mug.
"We sent the card to the wrong branch? Please hold while I investigate that...". Music plays, a voice tells the caller how valued they are. The voice begs them to hold. Begs them to hold. Begs them to hold. Tells them how valued they are.
The operator returns with a cup of coffee, bought at the Starbucks down the road.
"Yes, I went into my local branch 3 times and they said they would arrange to have the cards transferred. This was important, because you have to have a card number to access telephone banking and to be able to access telephone banking to start up internet banking. Finally someone at the local branch told me that I'd have to talk to the nice telephone banking people in India to get the card transferred. But when I phoned..you can't access telephone banking unless you have a card number!